Privacy Policy

Joelle Studio is committed to protecting the privacy of our customers and the confidentiality of their personal information. This Privacy Policy outlines how we collect, use, disclose, and store personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We may collect personal information from customers, including but not limited to:

  • Name

  • Contact information (address, email, phone number)

  • Payment details

  • Purchase history

  • Any other information necessary to provide our services

We collect personal information through:

  • Online forms on our website

  • In-person interactions

  • Correspondence via email, phone, or mail

2. Use of Personal Information

Personal information collected is used for the following purposes:

  • Providing and improving our products and services

  • Processing transactions and orders

  • Communicating with customers

  • Marketing and promotional activities (with consent)

  • Compliance with legal obligations

3. Disclosure of Personal Information

We may disclose personal information to third parties in the following circumstances:

  • Service providers and business partners assisting with our operations

  • Regulatory authorities or law enforcement agencies when required by law

  • Other parties with the customer's consent or as permitted by law

4. Storage and Security

We take reasonable steps to protect personal information from unauthorized access, misuse, interference, loss, or disclosure. Personal information is stored securely in electronic databases with restricted access.

5. Access and Correction

Customers may request access to their personal information held by us or request corrections if it is inaccurate, incomplete, or outdated. Requests for access or correction should be made in writing using the contact details provided below.

6. Complaints and Concerns

If you have any complaints or concerns regarding our handling of your personal information, please contact us using the details provided below. We will investigate and address your concerns promptly and in accordance with the APPs.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on our website with the effective date.

8. Contact Information

If you have any questions, requests, or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at:

Cherise Vecchio

Joelle Studio, hello@joelle.studio

Effective Date: 12 February 2024